What I have with me and I wanna clarify is that I'm sorry maybe I went too fast. It was a pretty long order and I just assumed things were right. After shift I was told that after this customer had a bite of the burger he turned from the all-excited look to that freaked out look. His bunch of friends were shocked at the same time and this guy went squatting like he couldn't believe what he just ate. A new burger was fired and a refund was made as well. Due to huge crowds rushing in constantly, I couldn't leave my station and go to him to apologies face-to-face. I wanted too, just no time. I made sure the waiters handling this case informs him that it was my fault while cashiering. Not the kitchen nor anyone else. I was the one who took the order I'm the main cause of this. Sorry man.
Not just that I was also told that he was pretty pissed, I think he's fucking pissed just trying to hold it back. When the refund was made, his friends were insisting him to reject it. Well that shows how irritated and mad they were, Really sincerely wanna apologies on this. Not much of a big deal when this was brought up to the managers, but I personally think thats something not to be neglected.. This is really something man, some serious shit. I wish I could have a delete or backspace button for this. What's done is done. I hope he's perfectly fine now.
I always wish I could make customer's day, and yeah I just did, in a bad way. I'm pretty sure he will remember this bad dining experience at this place, and probably won't come back anymore. Sorry T.T
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